So last night I finished my first week of work after being on what will be my normal roster of hours, it has honestly felt like about twice as long as 5 days, working to midnight and working weekends does strange things to you, everything is a bit topsy turvy and a bit out of whack, I'll get use to it of course it just might take a few more weeks.
The good news is that working the weekend does indeed earn more money, which is great cause I'm going to need all that zenny when '07 rolls around.
Speaking of saving, I need to blow some of it on some new clothes/shoes etc, warmer clothes is something I need, a new jacket wouldn't go astray as I haven't had one of those in about 6 or 7 years, and you can tell if you ever see the two jackets I wear all the time. I also need some black work shoes that are actually comfortable and not 8 years olds (although they are in fantasic condition for their age!).
Tech support is starting to shit me a little, I've learn how to deal with most enquiries people call in with, 95% of the people are usually pleasant and good to deal with, a surprisingly good ratio, its just dealing with the same enquiries over and over and over which get really boring. Infact I often get excited when someone calls in with an unusual problem, different is always good!
I don't think I have gotten over the whole not taking it personally bit, I mean even though most customers understand when I can't get things working for them and have to esculate it to a higher tech or have to make them hang up to do an isolation test or something, I still personally feel bad that I couldn't fix their problem for them, and then when I get say 50% calls in a 2 or 3 hour block that I can't fix I feel pretty down. But you know, I am slowly realising that I can't fix everything and that it is actually NOT my fault.
Anyway, bored of typing, more another day.
The good news is that working the weekend does indeed earn more money, which is great cause I'm going to need all that zenny when '07 rolls around.
Speaking of saving, I need to blow some of it on some new clothes/shoes etc, warmer clothes is something I need, a new jacket wouldn't go astray as I haven't had one of those in about 6 or 7 years, and you can tell if you ever see the two jackets I wear all the time. I also need some black work shoes that are actually comfortable and not 8 years olds (although they are in fantasic condition for their age!).
Tech support is starting to shit me a little, I've learn how to deal with most enquiries people call in with, 95% of the people are usually pleasant and good to deal with, a surprisingly good ratio, its just dealing with the same enquiries over and over and over which get really boring. Infact I often get excited when someone calls in with an unusual problem, different is always good!
I don't think I have gotten over the whole not taking it personally bit, I mean even though most customers understand when I can't get things working for them and have to esculate it to a higher tech or have to make them hang up to do an isolation test or something, I still personally feel bad that I couldn't fix their problem for them, and then when I get say 50% calls in a 2 or 3 hour block that I can't fix I feel pretty down. But you know, I am slowly realising that I can't fix everything and that it is actually NOT my fault.
Anyway, bored of typing, more another day.
posted by serp at 12:27 AM
2 Comments:
Yeah I know how you feel when you can't fix something. That feeling really doesn't go away unless you turn into a robot or something.
Keep in mind that it's nice to have somewhere to escalate to when you get stumped. When you're working L3 then you have nowhere to take it.
L3s just do corporate support at our work, so it is not like they can't handball to someone else like the network management team.
Then the NM people probably just take it to the hardware vendors if they have troubles :) Or maybe Telstra if it is a wider reaching network issue.
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