Yeah you know what time it is, time to bitch about work...
Dear General Public,
When you call me up why do you insist about telling me how much your hate our service? Even when you have only had a handful of problems over say 12 to 24 months? I don't really mind so much that you are telling me this I guess it is more in the way you say it with such spite and venom, like I murdered your first born or something. Do you really think that I am going to help you at all after yelling and screaming about something that is entirely not my fault and out of my hands?
Please stop asking me where our call centres are located, they are in Australia dipshits, and then when I tell you where they are and ask why do you think they are overseas(?) don't go and say something stupid like "well because all the major companies call centres are overseas I thought yours would be the same", HELLO! Stop watch Today Tonight people! You'll find that most major AUSTRALIAN company call centres are still in Australia, god damn idiots.
Also don't try to get all buddy buddy with me and start getting racist on other people that have taken your calls before, just because I can speak English well (which in all honestly I struggle with at times) doesn't mean I share your opinion about people from the sub continent.
Buh.
An interesting thing I have found out about work is that people who call would much rather their be an outage than spend 10 to 15 minutes with me to fix their problem. I really don't get this, people would rather me tell them that something major has happened and they won't be getting reliable internet access for days than let me log into their modem and put in a username and password. People are either really fucking lazy or, umm, yeah people are just really fucking lazy.
Also whenever I hear an unhappy middle aged mother on the phone now I immediately slump in my chair, because basically they refuse to accept anything I say 80% of the time. Why are they so mistrusting of people on phones? Do people realise that I want to get their shit working so that they never call me back again???
In other news, I'm finally getting my arse into gear about organising stuff for the mooooove, also trying to arrange flights so I can go to my new jobs "Welcome" function at the end/start of Nov/Dec. The closer it gets the more excited I feel about it, I am really looking forward to find out exactly what projects I'll be working on next year. From the sketchy information I've been given so far, I'll be rotated through working on 4 major projects throughout 2007 and I'll be able to choose more or less which sort of projects I am able to work on according to my interest. Got to love that! One project my manager was telling me about over the phone the other day that some of the grads did this year was going over all of my new works external public websites and making sure that they abide to usability standards and then writing docs on ways to implement changes to make things better, not exactly a thrilling job but something I am slightly interested in anyway! Not all projects I'll be working on will be web based, which is a good thing also.
I guess I'll have more concrete info to give in December!
All I know is that it will sure bet the hell out of the job I'm working in at the moment, I'd really like to take a lunch that was longer than 30 minutes just once! Oh man that would be sweet... Also not having my breaks scheduled down to the minute, that will also be good. Also not having to talk non stop for 8 hours a day. Oh yeah.
Also funkz, thanks for that link, I watched that loose change video and my mind has opened up to all the conspiracy theories in 9/11 ! :P Hooray for things not adding up! After watching it, I sure do feel like the world is a very unsafe place to live.
Dear General Public,
When you call me up why do you insist about telling me how much your hate our service? Even when you have only had a handful of problems over say 12 to 24 months? I don't really mind so much that you are telling me this I guess it is more in the way you say it with such spite and venom, like I murdered your first born or something. Do you really think that I am going to help you at all after yelling and screaming about something that is entirely not my fault and out of my hands?
Please stop asking me where our call centres are located, they are in Australia dipshits, and then when I tell you where they are and ask why do you think they are overseas(?) don't go and say something stupid like "well because all the major companies call centres are overseas I thought yours would be the same", HELLO! Stop watch Today Tonight people! You'll find that most major AUSTRALIAN company call centres are still in Australia, god damn idiots.
Also don't try to get all buddy buddy with me and start getting racist on other people that have taken your calls before, just because I can speak English well (which in all honestly I struggle with at times) doesn't mean I share your opinion about people from the sub continent.
Buh.
An interesting thing I have found out about work is that people who call would much rather their be an outage than spend 10 to 15 minutes with me to fix their problem. I really don't get this, people would rather me tell them that something major has happened and they won't be getting reliable internet access for days than let me log into their modem and put in a username and password. People are either really fucking lazy or, umm, yeah people are just really fucking lazy.
Also whenever I hear an unhappy middle aged mother on the phone now I immediately slump in my chair, because basically they refuse to accept anything I say 80% of the time. Why are they so mistrusting of people on phones? Do people realise that I want to get their shit working so that they never call me back again???
In other news, I'm finally getting my arse into gear about organising stuff for the mooooove, also trying to arrange flights so I can go to my new jobs "Welcome" function at the end/start of Nov/Dec. The closer it gets the more excited I feel about it, I am really looking forward to find out exactly what projects I'll be working on next year. From the sketchy information I've been given so far, I'll be rotated through working on 4 major projects throughout 2007 and I'll be able to choose more or less which sort of projects I am able to work on according to my interest. Got to love that! One project my manager was telling me about over the phone the other day that some of the grads did this year was going over all of my new works external public websites and making sure that they abide to usability standards and then writing docs on ways to implement changes to make things better, not exactly a thrilling job but something I am slightly interested in anyway! Not all projects I'll be working on will be web based, which is a good thing also.
I guess I'll have more concrete info to give in December!
All I know is that it will sure bet the hell out of the job I'm working in at the moment, I'd really like to take a lunch that was longer than 30 minutes just once! Oh man that would be sweet... Also not having my breaks scheduled down to the minute, that will also be good. Also not having to talk non stop for 8 hours a day. Oh yeah.
Also funkz, thanks for that link, I watched that loose change video and my mind has opened up to all the conspiracy theories in 9/11 ! :P Hooray for things not adding up! After watching it, I sure do feel like the world is a very unsafe place to live.
posted by serp at 1:44 PM
2 Comments:
Do you mean unhappy middle aged mothers like the woman who was screaming at me today because I told her that people aren't "hacking her connection" and that our usage meters clock the data received by her CPE? The woman that ranted on about how she uses a computer at work and knows how EVERYTHING works? The woman that told me she's in close contact with professionals who told her that her connection could be "hacked" 'cause they do it for a living? The woman that said she'd sue the company and me for anguish etc?
Maybe she is friends with the woman I had to call back because she couldn't understand one guys accent and wouldn't listen to any advice he had to say because she thought he was taking a "tone" with her, then proceeded to tell me she wasn't dumb as she had gone to Princeston and that she works with computers all the time and is quite "computer literate".
Yet this woman couldn't even set up her email account to work in OE.
Post a Comment
<< Home