About to go to work, last night at work wasn't so bad, not many calls at the end of the night which is always good. Although when this happens you just know that you are going to get a call drop through right before your shift is up, and the problem with my shift is that if I go 5 minutes overtime I will miss the last train home, so basically if I get a call I have to hurry the customer up and basically "burn" them, ie. Make them do something which may fix the problem (but probably not) that gets them to hang up the phone to me right now. I know that's bad but to my defense I know guys in the call centre that basically work by that premise for every call they get, not just the last call of the night, that makes me sorta mad, because then I get a call back from a slightly less understanding customer and have to work harder to appease them. Although now I feel bad about saying that because I have done that twice on the last calls of the night now.

Egghh, the moral dilemma's of the call centre, who can be bothered?