Last night I had a decent night at work due to having a one on one meeting with my TL, basically he just wanted to go over everything and to make sure I understood what my KPIs were and so on. I thought he was going to give me a big tongue lashing about how I need to really improve and pick up my game etc, but what actually happened was that he told me that I'm doing really well for someone who has only been on the floor for about 3 weeks and that I only need to get my average talk time down on calls by a fraction and all will be sweet! I was glad to hear I was doing okay because I wasn't really sure, I also got to ask a lot of questions which help clarify what I was doing in certain situations etc. generally just made myself feel a bit better about what I was doing.

The best think about having meetings/training at work is that I get a large break from being on the phones! The less time I spend on the phones the better everything is in my books, last night was particually hard due to people generally being really shitty about their internet being out because this week we have had quite a few problems with our service. People, I know it is really annoying when the internet is not working, but that doesn't mean so should ring up and get shitty at someone that is trying to HELP YOU!